BetterNet Review – STAY AWAY If You Value Privacy
When you read our reviews, there is a common thread that you’re going to see. It is that quite often no VPN is better than a free VPN. Betternet is a free VPN service that once again validates our opinion.
Free VPNs can offer you all of the perks in the world. However, there is a reason why they are free. They are making money somehow. Usually, it is by selling your data or by showing you a ton of ads. Their services are usually not secure, they have a limited number of servers available, and they just don’t work well.
To its credit, Betternet does do a better job of protecting your data than some of the other free VPNs we reviewed. But as you read this review, you will see for yourself why we would not include Betternet in our list of best VPNs.
Who Is Betternet?
This may be the first time you’ve heard of Betternet. That’s likely because they are a relatively new company that came on the scene mid-2015. Since the creation of the company, they been growing little by little.
Of course, the primary reason why people are attracted to them is because the VPN is totally free. It can be used on a number of platforms, ranging from android to Mac to Windows. There are even extensions that can be used on Chrome browser and Firefox. You get all of that without even paying a penny. What’s nice is that there is no need to register, so they don’t have any of your personal information, like your name or your email address.
- A truly free VPN
- The app has malware
- Retains certain data
- Gives third parties access to data
- IPv6 and IPv4 leaks
- DNS leaks
- Slow speed
- Frequent dropped connections
How Does Betternet VPN Make Money?
According to the Betternet website, this service is free because they offer free sponsored apps. When you download the mobile app, you’ll see an “install app” button. By clicking the button, you receive advertisements for other applications you can install. Every time you install an application, Betternet makes cash.
They offer videos. When you install the app, you’ll see a button that says “watch a short video.” By watching the video, you help Betternet make money.
Betternet claims that this model is working good for them. The users install the recommended apps, and Betternet is able to keep the lights on. They promise to keep their service free forever thanks to the support and loyalty of their clients. They also claim that their purpose is not to make a profit, but it is to simply cover their maintenance costs.
Interestingly, Betternet recently unveiled its “premium version.” This service was created to cover expenses that the free service was not covering. It is designed to help add servers and provide the highest quality service for users.
We have a number of issues with this. It’s very common to hear people say that when you use a free VPN, you are the product. Basically, what this means is that what free VPNs like Betternet sell is your data. They are selling their real clients. They give the advertisers access to you. This means that the focus is not providing you with a good product but instead on providing the advertisers access to a good product, your money.
An academic paper entitled “An Analysis of the Privacy and Security Risk of Android VPN Permission Enabled Apps” outlines just how dangerous Betternet VPN is when it comes to malware.
The academic paper showed that Betternet was shown to be positive for malware by 13 different antivirus programs. This study underscores the importance of looking beyond the ratings on a service like Google Play. Users may rate the software very high, but it’s because they don’t know the damage the software is potentially doing to them and their privacy.
Should You Trust Betternet VPN?
When you read .8 .2 of their Terms and Conditions, they clearly state that when using their free service, your personal information may be available to a third party content provider. If you choose to use a third-party product or service or in any way interact with those parties, Betternet VPN has no responsibility whatsoever for your security.
Well, at least they warn you.
Why Does Betternet Allow Malware and Tracking on their Applications?
These tools allow them to collect your data. This is the best way for them to make money from their free VPN application. Once your data is collected, it can be sold or can be used to target you with advertisements tailored to your perceived likes. This in turn means revenue for Betternet. Truth be told, this is the business model for most of the free apps that you download.
That’s the Free Service, Is the Paid Service Any Better?
In order to gain access to the premium Betternet VPN, you first have to download the free VPN. Once it’s been installed, you are given the steps needed to go through the installation process.
Here, you’re given the option to start the seven day trial. However, before you can start the trial, you have to provide Betternet with a bunch of your personal information.
The price you pay will vary depending on how long you subscribe to the product. The longer you subscribe, the bigger your loyalty discount is. You’re given the option to subscribe for one month, six months, or one year.
The one month price is $11.99. However, if you pay for the year upfront, the monthly price plummets to $2.99. If you opt for the seven-day trial and you do not cancel your subscription, your subscription will automatically renew at the $11.99 rate.
When you input your payment method, you automatically set up a recurring billing process. If you forget to cancel the agreement before the subscription comes to an end, Betternet will charge you for another time period, the one month, six months, or year.
According to Betternet’s refund policy, you may receive a prorated refund of your current subscription payment amount. If the account is terminated because of a breach of the terms and conditions, there are no refunds available. All refunds are given at the discretion of Betternet, and they reserve the right to deny your refund for any reason, or for no reason at all.
After you install the Betternet VPN client, you may be surprised to learn that there is no kill switch, no startup control, and no leak protection options.
As mentioned, when you sign up for the free seven-day trial, you have to handle your payment details. This is concerning because you don’t have an account with Betternet. There’s no place that you’re going to log into to look at your payments, review invoices, or cancel the service.
There does exist the option to cancel subscriptions from a mobile device. But what if you paid on your desktop? For security reasons, if you decide to use the trial and pay with your credit card, test the service for a day or two and then cancel it right away if you feel it is necessary. This will give you time to go through the rigmarole of breaking free from the service.
Where Are Betternet’s Servers Located?
When you use the free service, there is no option to select the server you connect to. When using the premium option, you can connect servers located in:
- The United States
- The Netherlands
- The United Kingdom
You’re not allowed to choose specific servers, just regions.
Server speed was problematic whether we were dealing with the free version or the paid version. Below is a baseline speed test evaluating the network.
And here it is connected to the optimal server on Betternet.
Whether you are trying to connect to servers in Europe or the United States, you frequently get the DNS errors. When you’re able to connect to their service, the results you get are very inconsistent.
What Is Our Final Verdict?
We absolutely love Betternet and think everyone should use the free service or better yet pay for it.
No, honestly Betternet is one of the worst VPNs we’ve ever reviewed. The servers are unreliable. They have little to no support. There are no features, and there are a whole host of privacy concerns. When it comes to unblocking streaming sites, the results were questionable at best. And even if we were able to get around geo restrictions, the server speed was so slow that streaming was all but impossible.
A VPN Service You Can Trust
If you’re looking for a quality VPN service, we recommend ExpressVPN. ExpressVPN has thousands of server locations around the world, has a clear no logging policy, offers unparalleled customer support, has servers specifically designed to get around geo restrictions, and is reasonably priced.
ExpressVPN is user-friendly and has simple software. They are committed to protecting the privacy of their customers. With this top-tier VPN, you do not have to worry about hidden fees or clauses. They do not try to upsell products, and you are able to use the service on up to five devices with just one subscription.
ExpressVPN has special servers set aside to help you get around geo restrictions on services like Netflix. Because their jurisdiction is in the British Virgin Islands, you are protected from a number of the governmental surveillance programs that threaten to compromise your privacy.
ExpressVPN has stellar customer support and offers a 24 /7 live chat.
It allows P2P services and offers plans ranging from $8.32 a month to $12.95 a month. And while this price might be a little bit more expensive than some of the other VPNs on the market, it’s important to remember that with VPNs, you get what you pay for.
Don’t waste your time or your money on subpar VPNs that at best don’t work or at worst put your privacy and your security at risk.