TorGuard Review – Not Bad but Not Great

 

torguard web logo

TorGuard offers its clients a whole host of privacy options, including smart DNS proxies, shared IP addresses, and dedicated IP addresses. In this TorGuard review, we’re going to examine if this company is truly able to deliver what it promises and provide privacy and anonymous browsing for its customers.

Overview


TorGuard is a program that was originally made for those who were interested in torrenting. It has proven itself to be a good VPN for BitTorrent seeders and leechers to secure their web traffic. Thanks to its many security features and above average tests in recent years, the product has attracted a larger audience and is used as a global VPN.

TorGuard Pros:
  • Easy to use and set up
  • P2P allowed
  • Anonymous payment accepted
  • Choice of VPN protocols
  • Private DNS server
  • Seven day money back guarantee
  • 1,600 servers in 50 countries
  • Malware blocker
TorGuard Cons:
  • Fluctuation in performance speed
  • Possible IPv6 leak prevention bug
  • Basic version cannot connect to Geo restricted Netflix
Features:
  • All packages come with unlimited bandwidth
  • Dedicated IP address
  • Stealth server feature
  • OpenVPN/SSTP/L2TP/IPsec encryption protocols

Can TorGuard Be Trusted?


TorGuard seems to have an upfront logging policy. When you look at their terms and their privacy policy page, they say that they will not store logs or any traffic usage. They do state that they will collect your information when you purchase their products, but that’s it. Theoretically, this would mean that they would not have any information of yours to sell to advertisers or to hand over to government officials if they show up with a warrant.

torguard privacy policy

However, a closer look at their privacy policy shows that TorGuard may in fact be collecting more information about you than you would like. For example, on their privacy page they clearly state that email addresses are stored and used to send information about subscriptions, payment options, and to send out promotional offers.

Payment data is used to manage client sign-ups, payments, and cancellations. That being said, they promise that private data like credit card numbers are not stored.

They say that Apache Web server logs are regularly purged. However, this sounds a little vague. What does regularly mean? Once today, once a week, once a year?

5eyesAdditionally, their privacy policy states that no data is provided to a third-party unless they are required to do so by law. This is scary because the mailing address for TorGuard is in Orlando, Florida in the United States. The United States is part of multiple international intelligence sharing arrangements. One of these is called the “Five Eyes” alliance. Unfortunately, the public as a whole is in the dark when it comes to the extent of information that is being shared by the United States and other participants of the “Five Eyes” alliance. For this reason, we are leery of VPN services that are based in the United States.

Security


TorGuard makes the best use of modern technology with the goal of keeping your data safe. One way it does this is by supporting a number of VPN protocols, including:

  • torguard protocol selectionOpenVPN
  • PPTP
  • L2TP/IPSec
  • SSTP
  • iKEV2

Experienced users may see the need to switch between protocols. However, most will do best by sticking to the industry standard of OpenVPN.

TorGuard offers AES – 256 encryption. This is the standard used by governments and security organizations around the world when wanting to encrypt confidential or private information.

TorGuard comes with secure DNS servers as well as a built in DNS and IPv6 leak protection feature. This adds another layer of security. The built-in kill switch gives you the ability to automatically disconnect from the Internet when TorGuard is not running. This means you won’t have to worry about accidentally forgetting to turn on your VPN.

TorGuard allows you to protect Android, Mac, Windows, and iOS devices. You can also use this service on DD – WRT and Tomato routers. It doesn’t matter where the traffic is coming from, you are able to protect yourself using TorGuard.

Pricing


torguard pricing table

TorGuard has a pricing plan that is pretty much straightforward. For $9.99 you can purchase a monthly plan and increment your way up to a yearly plan that is $59.99. As you’d expect, purchasing the yearly plan will be the most economical option.

One subscription will allow you to connect five devices to the service. You are able to add additional devices for one dollar per device per month. Being able to connect five devices with one subscription is pretty much par for the course with paid VPN services. TorGuard does have the best prices for adding additional device connections.

There are some other add-ons that you can purchase, including a static dedicated IP address, a DDOS protected IP address in the country of Romania, as well as residential IP addresses within the United States.

torguard 7 day free trial

TorGuard is not the cheapest VPN service out there, but it also is not the most expensive. What is nice is that they do promise a seven day money back guarantee.

We do feel it’s worth mentioning that on their landing page, they offer a seven day free trial. We tried to sign up for the free trial and did not see any way to do so. So we used to their live chat to ask about the trial. We were told that it’s not a seven day free trial but instead a seven day money back guarantee. We were then encouraged to purchase the product and told we would like it.

Not wanting to pay for something and not get our money back, we inquired how long it would take for us to get a refund if we canceled the product. The reply was a request for us to open a ticket.

Needless to say, that interaction did not fill us with confidence.

torguard payment methods

TorGuard accepts a number of different payment types, including all major credit cards, PayPal, cryptocurrency, as well as a number of store gift cards.

TorGuard And Torrenting


TorGuard at its heart is a service that was made for torrenting. Some VPN services will charge extra for their customers to get access to torrent servers. TorGuard keeps things simple by offering unlimited bandwidth and unlimited usage across their network. They keep zero records of what happens on their torrent VPNs and proxy servers. This means customers have the assurance that they can download in complete privacy.

TorGuard is a great option for people who want to keep “big brother” at bay or for those were just concerned about preventing the ISP from throttling their bandwith.

Will Netflix Work with TorGuard?


There is a constant war between Netflix and VPNs. People from around the world want access to the coveted US Netflix streaming content. When you first use TorGuard to try to access Netflix, you will likely be greeted with the dreaded Netflix error screen.

netflix failed connection

This is because TorGuard realized that trying to fight against Netflix’s consistent blocking of shared IP’s was an almost unwinnable battle. It was something that they could not keep up with. So they came up with an ingenious workaround. Instead of offering its users shared IP’s, they started to provide their users with dedicated streaming IP’s with the sole purpose of getting around Netflix Geo blocking. Since you get a dedicated IP address that only you use, the chances of that IP address becoming blacklisted are little to none.

Of course, you do have to pay a little extra each month for a dedicated IP address, but this may be the exact solution you are looking for, especially if the whole reason why you are getting a VPN is to get access to geo restricted streaming content like Netflix.

Where are TorGuard’s Servers Located?


torguard server locationsOne thing we look at when reviewing VPN providers is a number of servers they have available. Obviously, the more servers that are available, the better chance you have of finding one that’s not very crowded, giving you a little bit more bandwidth.

TorGuard has more than 3,000 servers and can boast a robust geographic distribution. This means that if you’re traveling around the world, it is going to be easier for you to find a server with lower latency and improved performance. We were pleased to note that TorGuard had servers in Africa, the Middle East, and India.

Speed Test


torguard speedtest

The Speed tests were performed using a 50 Mbps fiber connection with the strongest cipher AES-256/HMAC SHA512/RSA-2048. The US VPN server was tested using the New York-based test server, and the UK and Netherlands VPN servers were tested using the UK-based server.

As the graphs show, the VPN did good on speed, especially since the strongest encryption settings were used.

Conclusion


TorGuard shows some promise. It has a relatively entry-level price and a number of add-ons that allow you to customize your experience. There are a number of available servers, and the VPN is optimized for torrenting.

We weren’t impressed with some aspects of the privacy policy as well as the misleading pricing. The app itself is straightforward, but it lacks the ease of use many of the other VPNs we have reviewed have. This is definitely a privacy focused VPN.

We will say that the support and customer service seems to be of high quality. When we asked questions about pricing, we received an almost immediate answer. All in all, TorGuard is an above average VPN that has some growing left to do.

We give it 3.5 stars out of 5.